

Roles and responsibilities, expectation setting and study overview
Minimizing placebo effect
Accuracy in reporting on PRO/ePRO, ClinRO/eClinRO, ObsRO/eObsRO and PerfO/ePerfO duration, severity and frequency including definitions and terminology
Importance of compliance with study tasks and procedures and medication/product adherence
“How-to” video-based tutorials for demonstrable procedures and tasks, such as using wearables, biosensors, DIY kits, collecting biological specimens and medication/product use
Study workflow and use of technology (i.e., devices, medical devices, software, mobile apps, systems integration)
Reporting on potential AE/SAE, concomitant and prohibited medications or products
Tracking shipments and receiving incentives
Training Translations
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Interactive digital multimedia training
Learning Management System hosting capabilities
Multiple application capabilities (e.g., web, mobile, SCORM, paper)
Comprehension assessments, refresher training, remediation, reporting and trend analysis
Training is available 24/7
Section 508 compliant digital training to enable participants, caregivers, site staff, and clinicians with disabilities to receive the same access to the training materials used by their peers*

Clinical experts rate image, audio and video files in a blinded manner for clinical trials, improving the quality of patient and caregiver reported outcomes
Technology enables PHI scrubbing and resolution/sizing for image capture
Reconciliation of primary and secondary rater scoring and consensus
Data monitoring and remediation